At the house of DX PrintOur commitment doesn't end with delivery. We support you even after installation to guarantee the proper functioning of your equipment and your long-term satisfaction.

1. Our After-Sales Service Commitment

Our after-sales service is designed to ensure:

  • ✔ Fast and efficient assistance
  • ✔ Uninterrupted business continuity
  • ✔ The proper functioning of your machines and equipment
  • ✔ Professional technical support

We remain by your side after each project to ensure optimal use of your printing solutions.

2. Assistance Technique

In case of a technical problem, our team will intervene to:

  • Diagnose the fault or malfunction
  • Offer a quick solution (remotely or on-site)
  • Carry out the necessary repairs if needed
  • Guiding you in the correct use of the equipment

3. Support Client

Our customer support team is available to answer all your questions:

  • Use of machines
  • Settings and parameters
  • Maintenance tips
  • Order and installation tracking

4. Maintenance & Servicing

To guarantee the longevity of your equipment, we offer:

  • Preventive maintenance
  • Regular machine checks
  • Technical cleaning and performance optimization
  • Tips to avoid breakdowns

5. Response Times

We do our best to intervene quickly depending on the nature of the problem:

  • Remote assistance: immediate or within 24 hours
  • On-site intervention: subject to availability and location

6. Contact SAV

For any support or assistance requests:

📧 Email : contact@dxprint.ma
🌐 Site web : https://dxprint.ma